Attraction Accessibility

Six Flags’ Attraction Access Program is designed to accommodate guests with disabilities or certain other qualifying impairments so they may participate in the enjoyment of our Parks. Each attraction at Six Flags has been evaluated for the criteria necessary for an individual to ride safely. We strive to make sure that Six Flags is fun and accessible for everyone and lots of guests with disabilities enjoy the park every day. Guests with cognitive disorders, disabilities or mobility impairments who request helpful accommodations should obtain the IBCCES Individual Accessibility Card (IAC) by registering at www.accessibilitycard.org or contact the park to request helpful accommodations. Once a Guest has filled out the online application and uploaded necessary documentation, they will be able to access their digital Accessibility Card. Guests will present the IBCCES Accessibility Card and Information Sheet to the Ride Information Center (Guest Services) inside each park to receive any necessary accommodations.

Certified Autism Center TM

Six Flags has been designated as a Certified Autism Center (CAC) from the International Board of Credentialing and Continuing Education Standards (IBCCES). We are excited to enhance our level of service and are ready to welcome you as a Certified Autism Center.

Safety & Accessibility Guide

This Six Flags Guest Safety and Accessibility Guide includes important information to assist Guests with planning their visit to the park and enjoy its various attractions, rides, services and amenities. In this Guide, Guests will find specific information for individuals with disabilities along with general policies and guidelines.

We work closely with the manufacturer of each of our rides and our policies incorporate the manufacturers’ guidelines as well as the requirements of the Americans With Disabilities Act. We hope that this Guide will help Guests make the best choices to ensure a safe, comfortable and convenient experience at the park. If, at any time, Guests need additional assistance or a further explanation of our policies and guidelines, they should feel free to ask any Six Flags Team Member.

Attraction Accessibility Program

Our goal is to safely accommodate the needs of all Guests. Our policies comply with the Americans with Disabilities Act (ADA) and applicable state laws.

Six Flags’ Attraction Accessibility Program is designed to accommodate guests with disabilities or certain other qualifying impairments so they may participate in the enjoyment of our Parks. Each attraction at Six Flags has been evaluated for the criteria necessary for an individual to ride safety. Our ridership criteria (set forth on page 7 of this Guide) is based on the requirements of the attraction manufacturer and the ability of guests to utilize all safety restraints and devices as designed, while maintaining the proper riding position throughout the duration of the ride. It is our policy to allow anyone to ride who meets all of these requirements and does not cause or create a legitimate safety concern to herself/himself or others. Our Attraction Accessibility Program matches the individual abilities of our guests to the ridership criteria for each attraction.

The Attraction Accessibility Program is an accommodation designed to provide equal access to Park attractions and not to bypass other guests waiting in the standard queue.

The following procedures apply to guests who wish to participate in our Attraction Accessibility Program:

Guests can visit our Ride Information Center (Guest Services) to obtain Six Flags’ Safety & Accessibility Guide to review the rider requirements of each ride or attraction. This Guide is also available on our website at www.sixflags.com.

Guests with cognitive disorders, disabilities or mobility impairments who request helpful accommodations should obtain the IBCCES Individual Accessibility Card (IAC) by registering at www.accessibilitycard.org or contact the park to request helpful accommodations. Once a Guest has filled out the online application and uploaded necessary documentation, they will be able to access their digital Accessibility Card. Guests will present the IBCCES Accessibility Card and Information Sheet to the Ride Information Center (Guest Services) inside each park to receive any necessary accommodations.

Note: Only IBCCES can issue the IBCCES Accessibility Card, and not Six Flags.

Wheelchairs

For your convenience, wheelchair rentals are also available next to the lockers after the Entry Plaza. The fee for a standard wheelchair is $25 plus a $50 deposit, and an Electronic Convenience Vehicle (ECV) is $50 plus a $50 deposit. Debit/Credit Card required for wheelchair deposit. Because there are a limited number of wheelchairs and ECVs for rent, we suggest you bring your own and/or come early to ensure availability.

Guests may also use their own wheelchairs or ECV’s. If you need to take the rented wheelchair or ECV outside of the park, a Team Member escort is necessary to do so. Please ask for assistance at the park Exit. Battery recharging is also available at the Rental Center.

Service Animals

Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals. Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest, Team Member, animal or animal attraction will be directed to remove the animal from the park. Service animals are welcome in most locations of the park. Most of our rides are not equipped or designed for accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride. Guests may take advantage of our Kid Swap policy for staying with their service animal. However, park Team Members will not take responsibility for, or provide care to any service animal. Refer to the section on Kid Swap for more information. Service Animal “Relief Areas” are located at Chabot Stadium and near White Water Safari. In order to access the animal relief area by Chabot Stadium, please use the walkway to the left of Seaside Junction. This walkway will lead to a grassy area which is designated for Animal Relief use. The Animal Relief area near White Water Safari is the large grassy area at the base of the hill. Owners are responsible for disposing of their animal’s waste. Further, the Park has service animal relief areas which are designated on the Park Map for the convenience of guest and their service animals. Park Map

Frequently Asked Question

Do I need to bring a note with me to each Six Flags park I visit?

No. Doctor’s notes will be used online when filling out your IBCCES application and not at the park level. In order to obtain an Attractions Access Pass, guests must complete the one-time application at www.ibcces.org/ac/. The IBCCES requires doctor’s notes with more detailed information than the note previously supplied to Six Flags. Therefore, any prior doctor’s note would not be applicable to the new IBCCES program. Once you have obtained an IBCCES card, you can present that to each park that you visit to receive the Attractions Access Pass.

Does Six Flags respects its obligations pursuant to the Charter of Human Rights and Freedoms, CQLR c. C-12 towards guests with disabilities?

The safety and well-being of our guests and employees is our absolute highest priority. This policy was implemented to better serve guests with disabilities and other impairments and ensure they have equal access to our rides and attractions. Our goal is to provide a safe and enjoyable visit for all our guests while accommodating their wide variety of needs.

If I have a cast, brace on/in a wheelchair do I need doctor’s note since my disability is obviously visible?

Yes. To ensure fairness, the new policy applies equally to all guests with disabilities or other impairments, whether visible or not. All guests with a disability or other qualifying impairment that prevents them from standing in line for an extended period are required to present a valid doctor’s note in order to receive an Attractions Access Pass. This measure aims to reduce the past abuse of the accessibility system and is necessary considering our employees do not have the expertise to evaluate whether a handicap of any nature causes functional limitations.

Isn’t your new policy against HIPAA or ADA?

Our new policy is in full compliance with both HIPAA and the ADA. We will not require you to share the nature of your disability. We only require a signed doctor’s note indicating that your disability or other impairment prevents you from standing in a ride queue for extended periods of time.

What happened to the Equal Access Pass?

The Equal Access Pass program was completely replaced by the Attraction Access Pass program. The new Attraction Access Pass program is part of our continuing effort to ensure that disabled guests have the best possible experience while visiting our park.

Can I still get a one-time courtesy visit (of receiving an attraction access pass) without the card?

All guests must register for the new IBCCES program prior to visiting the RIC for the first time this season. If guests visit the park without the card, they can apply on a smartphone at the park and receive the card immediately once the application has been completed online.

Does the card apply only to autism, or to any disability?

The new IBCCES Accessibility Card applies to all cognitive disorders and physical impairments.

How often do I have to renew the card?

You must apply annually for a new card. The card lasts for one year and can be used worldwide at any attraction or property that partners with the IBCCES.

If I need special accommodations, like an attraction access pass, can I just visit the Ride Information Center or do I need the card first?

Any guest who wishes to receive helpful accommodations must first apply and receive the card before visiting the Ride Information Center.

If I received an Attractions Access Pass in the past, do I still need to apply for the new IBCCES program?

Yes, everyone who wishes to receive helpful accommodations must apply for the card before visiting the RIC.

Is a doctor’s note still required at the park?

No – Guests must complete the application at www.ibcces.org/ac/. The IBCCES requires doctor’s notes with more detailed information than the note previously supplied to Six Flags. Therefore, any prior doctor’s note would not be applicable to the new IBCCES program.

Once Guests receive the card, do they still have to visit the Ride Information Center?

Yes, to receive helpful accommodations, they will visit the Ride Information Center to receive an attraction access pass during each visit. Upon each visit, guests will need to log into their IBCCES portal to access their active Individual Accessibility Card (IAC).

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