FAQ'S | Frequently Asked Questions


You will receive an email once you place an order. Next, once your order is dispatched/ shipped you will receive another email. This mail also has the tracking id of your order. It will help you acknowledge exactly where the shipment has reached.  

It might be possible that our mail has entered your junk email folder or in your spam box. Make sure you add us in your not spam folder and receive emails thoroughly. If the problem still persists please reach out to our team via ‘Contact Us’.   

Yes, it is possible. Unless your order has been shipped you can make alterations. Once it is shipped you cannot make changes. If the need arises, you can definitely reach out to our team through ‘contact us’ for further assistance.   

If the tracking number/ id reflects that your order has been shipped and yet you have not received it, then please ‘contact us’.  

For assistance in matters like such do ‘contact us’ and do not forget to mention the item missing and your tracking id/ number. Our team will resolve the matter as soon as possible.  

Please ‘contact us’ with a description and image of the damaged item. Our team will resolve the matter immediately next. 

Once your order has been confirmed you will receive an email. Next, you receive an email when your order gets shipped. We are sorry but we cannot cancel your order after your order gets shipped. If you change your mind after you receive the product you can return it and opt for a refund within 30 days of delivery. For further details go through our ‘return and refund policy’.  

Our email services are available on the weekdays around (…..). If you leave us a mail on the weekends we will get back to you on the next business day that follows.  


We are currently shipping only in the US. However, we plan on making the availability of  Vivacare all over the globe pretty soon.  

We offer free shipping on orders exceeding (…)$. Otherwise, it is chargeable at $ (…). 

Yes, it approximately amounts to $(…) 

Sorry, as we do not allow for shipments on P.O. Box, APO, or FPO addresses.  


  • Free returns and exchanges are initiated within 30 days. 
  • The product should be absolutely new and unused. 
  • The product must be returned with the original tags, if not, then the item is not eligible for a refund. 
  • The shipping cost is not refundable. 

Go to the list of your ordered items and check whether the product is qualified for a return. For further queries, you can always ‘contact us’.

Go to the list of your ordered items and check whether the product is qualified for an exchange. For further queries, you can always ‘contact us’. 

Sorry, but we do not accept products that were previously purchased from other stores. To return the product please visit the store you had brought it from.


We accept cash on delivery and payments through all kinds of credit and debit cards.  

If the price is changed within (…) days of placing your order we will initiate a refund of the price difference.  

Every retailer sets their own price range. We do not appreciate comparing prices from other websites.  


Make sure that you have entered your correct Id and password. Try ‘resetting your password’ or ‘contact us’ if the problem still prevails.  

Right below the ‘My Account Login’ click on the ‘Lost My Password’ option to reset your password.  

You have to create an account of your own for shopping from us. Through this id and password, you can log into your account from any device. This id and password also enable you to keep track of your orders from time to time.  

It is our duty to keep you updated about your orders, so, you will always receive emails regarding your order. If you want to want to unsubscribe from receiving other emails from us, do ‘contact us’ so that we can remove your contact from our database.  


Right below the product description, you can get the size chart option. Click on the ‘+’ sign right next to it and opt for the perfect size.  

Currently, we don’t but we intend to in the near future. To stay updated about gift cards become a part of our mailing list. 

We update our stock regularly. You can either visit our store soon or opt for our mailing services to opt for stock updates.  

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