Return Policy

We want you to love your Viva Care purchase. If you are not completely satisfied, let us know and we will work with you to make it right. We believe one of the perfect things about owning a handmade item is beautiful imperfections. Due to the nature of being handmade all items will vary slightly. 

  • A store credit or exchange will be given for items returned within 21 days of purchase. We reserve the right to change this policy at any point and for any reason.
  • All clothing items must have original tags and show no use of wear.
  • Masks, being personal items are the final sale.
  • Custom orders are non-refundable.
  • Sale items are FINAL SALE.
  • If you receive a damaged or incorrect item in your package please contact us within 24 hours of receipt.
  • Returns can be sent to:
  • Viva Care USA

    44063 Fremont Blvd,

    Fremont, CA 94538

  • We stand 100% by our commitment to quality. We are happy to provide a replacement for damaged items. There may be times when materials are unavailable for replacement. In that case, a refund will be issued.
  • Please note all masks are handmade and we value the unique nature they provide, this may affect the appearance of your product.
  • If you are having an item returned due to a change of mind, it is the customer’s responsibility to pay to return the item.
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